In short

Connecting WhatsApp to Inno Message takes three parts: add a phone number through the WhatsApp Business Platform, complete Meta business verification, and create message templates for notifications. Once connected, WhatsApp messages arrive in the shared inbox and can be routed, automated and answered by AI agents.

Requirements

  • A Meta Business account for your company.
  • A phone number that is not already registered on the WhatsApp consumer or Business app (or that you are prepared to migrate).
  • Business details for Meta verification, such as your legal name and website.

Connect the number

  1. In Inno Message, open Settings → Channels → Add channel → WhatsApp.
  2. Sign in with Meta and choose or create the WhatsApp Business account.
  3. Add the phone number and confirm it with the verification code.
  4. Complete Meta business verification if Meta asks for it.

Templates and the 24-hour window

WhatsApp lets you send free-form messages for 24 hours after a customer's last message. Outside that window, you must use a template that Meta has approved.

Create templates under Settings → Channels → WhatsApp → Templates. Approval usually takes from a few minutes to a day.

WhatsApp conversation fees are charged at Meta's rates plus an 8% margin. The in-app calculator shows the cost before you send.

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