In short

Verifying your domain lets Inno Message send email replies from your own address, such as support@yourcompany.com, with authentication that mailbox providers trust. You add the DNS records shown in settings to your domain, then wait for Inno Message to detect them.

Add the records

  1. Open Settings → Channels → Email → Domain and enter your domain.
  2. Copy the DNS records shown (typically for SPF, DKIM and a return-path).
  3. Add them at your DNS provider exactly as shown.
  4. Return to Inno Message and select Check status.

If verification fails

  • DNS changes can take time to propagate. Check again after an hour.
  • Make sure you did not add your domain name twice (some DNS providers append it automatically).
  • Only one SPF record is allowed per domain; merge entries into a single record.

Was something unclear or out of date? Tell support and we will fix the guide.