Plans for every stage
Inno Message pricing: flat plans that scale with you
Four flat-rate plans with AI resolutions included and no per-seat fees. Compare what each plan includes below, then share a few details to unlock every price instantly.
Unlock pricing
See every plan price in under a minute
Tell us a little about your team and we'll show the full price list straight away — monthly and annual rates, AI overage and every add-on.
- Instant access — prices appear as soon as you submit
- One time only — this browser stays unlocked on every future visit
- A specialist can prepare a quote for your channels and volume
- No spam — see our Privacy Policy
Starter
Small businesses & startups
/month
A shared inbox your whole team can run.
500 AI resolutions/mo
Unlock price
- 5 team members
- 1 workspace
- 10 channels
- 5,000 conversations / month
- Shared inbox
- Mobile app (iOS & Android)
- Automation workflows (up to 10)
- CRM integrations (HubSpot, Pipedrive, Salesforce)
- API access (100 req/min)
- Custom email domain
- Standard support (24h SLA)
Most popular
Growth
Growing companies
/month
AI, automation, and the API to scale.
2,500 AI resolutions/mo
Unlock price
- Everything in Starter
- 20 team members
- 3 workspaces
- Unlimited channels
- 25,000 conversations / month
- AI assistant (RAG, human-in-the-loop)
- Unlimited workflow automation
- API access (500 req/min)
- Advanced analytics & reporting
- Custom roles & permissions
- Priority support (24h SLA)
Business
Medium & large teams
/month
Autonomous AI agents with governance built in.
15,000 AI resolutions/mo
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- Everything in Growth
- Unlimited team members & workspaces
- 100,000 conversations / month
- AI agent (autonomous, end-to-end)
- Custom AI model training
- SSO (SAML, OIDC, Azure AD)
- Audit logs
- White label
- API access (2,000 req/min)
- Dedicated onboarding
- 24/7 support (4h SLA)
Enterprise
Large organizations
/month
Dedicated infrastructure, custom AI, and SLAs.
50,000 AI resolutions/mo
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- Everything in Business
- Dedicated infrastructure (VPC / on-premise)
- Custom AI model deployment
- Advanced data residency
- Custom integrations
- Audit logs (unlimited, real-time)
- Custom SLA (1h response)
- Dedicated account & success manager
- Unlimited API rate limits
- Quarterly business reviews
All plans include a 14-day money-back guarantee. Unlock pricing to see every rate.
Usage-based add-ons
Only pay for what you use
Extend any plan with capacity and capabilities billed by consumption.
| Usage add-on | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| AI resolutions (overage) | Unlock | Unlock | Unlock | Unlock |
| Extra conversations (per 10k/mo) | Unlock | Unlock | Unlock | Unlock |
| Additional workspace | Unlock | Unlock | Unlock | Unlock |
WhatsApp Business API
Unlock
Full pass-through, with a live cost calculator in-app.
Predictive analytics
Unlock
Cohort analysis and custom metrics.
Dedicated sending IP
Unlock
For high-volume email deliverability.
Data-retention extension
Unlock
Default 1 year, up to 7 years.
Premium support upgrade
Unlock
Move up a support tier within your plan.
Compare plans
What's included, at a glance
| Capability | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Team members | 5 | 20 | Unlimited | Unlimited |
| Workspaces | 1 | 3 | Unlimited | Unlimited |
| Connected channels | 10 | Unlimited | Unlimited | Unlimited |
| Conversations / month | 5,000 | 25,000 | 100,000 | Unlimited |
| AI resolutions / month | 500 | 2,500 | 15,000 | 50,000 |
| AI overage rate | Unlock | Unlock | Unlock | Unlock |
| Shared inbox | ||||
| Automation & workflows | Basic | |||
| AI assistant (RAG) | ||||
| AI agent (autonomous) | ||||
| API access | 100/min | 500/min | 2k/min | Unlimited |
| Advanced analytics | ||||
| SSO | ||||
| Support | 24h SLA | Priority | 24/7 · 4h | 1h SLA |
| Compliance | GDPR, SOC 2 I | + SOC 2 II, ISO 27001 | + HIPAA, PCI | + FedRAMP |
Pricing FAQ
Questions about plans
How do I see Inno Message prices?
Submit the short form on this page (name, work email, company, country and phone). Prices for every plan and add-on appear immediately, and a specialist can follow up with a quote tailored to your channels and volume.
Is there a free plan or trial?
No. Inno Message is offered on four paid plans — Starter, Growth, Business and Enterprise. Every paid plan includes a 14-day money-back guarantee, and our team can walk you through a live demo on your own use case before you commit.
What is an AI resolution?
An AI resolution is a customer issue the AI handles to completion — answering the question or finishing the task without a human agent stepping in. Every plan includes a monthly allotment — from 500 on Starter to 50,000 on Enterprise — and anything beyond it is billed at a per-resolution overage rate that falls on higher plans.
Monthly or annual billing?
Both. Annual billing saves about 20% compared with paying monthly, and you can switch between monthly and annual at any time.
Are there per-seat fees?
No. Every plan is a flat monthly price with no per-seat charge — Business and Enterprise include unlimited team members. Usage beyond your plan (extra conversations, AI resolutions, workspaces) is billed through transparent add-ons.
How does WhatsApp pricing work?
WhatsApp messages are billed at Meta's conversation-based rate plus a small margin — a full pass-through with a live cost calculator in the dashboard, so there are no hidden fees. Other channels are included in your plan limits.
Can I change plans later?
Yes. Upgrade or downgrade whenever you need to. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle. There are no multi-year lock-ins.
Do you offer discounts for nonprofits or startups?
We do. Contact sales to discuss nonprofit, education, and early-stage startup pricing.
Ready to see Inno Message in action?
Book a live demo, or talk to sales about Starter, Growth, Business, and Enterprise.