Privacy Policy

Last updated: September 24, 2026

Template notice. This is a starting template, not legal advice. Tailor it to your actual data practices and have it reviewed by qualified counsel before launch.

This Privacy Policy explains how Innovate Solution Global Pte. LTD. ("we", "us", "our") collects, uses, and protects personal data when you use Inno Message (the "Services").

Information we collect

  • Account information — name, email, company, and billing details you provide.
  • Conversation data — messages and contacts you process through the Services on behalf of your customers.
  • Usage data — how you interact with the Services, including device and log information.
  • Cookies — as described in our Cookie Policy.

How we use information

We use personal data to provide, secure, and improve the Services; to process billing; to communicate with you; and to comply with legal obligations. We do not sell personal data.

Roles: controller and processor

For account information, we act as a data controller. For conversation data you process through the Services, we generally act as a processor on your behalf, handling it according to your instructions and our agreement with you.

EU GDPR

Inno Message complies with the EU General Data Protection Regulation (Regulation (EU) 2016/679). Where we act as a processor, our obligations are set out in our Data Processing Agreement. See our GDPR compliance page for details.

Legal bases for processing

Under the GDPR we rely on: performance of a contract (providing the Services and billing); legitimate interests (securing, maintaining, and improving the Services, and preventing abuse); consent (non-essential cookies and marketing communications, which you can withdraw at any time); and legal obligation (tax, accounting, and regulatory requirements).

Sharing

We share data with vetted subprocessors who help us operate the Services (see our Trust Center), and where required by law. Subprocessors are bound to appropriate confidentiality and security obligations.

Security

We protect personal data with encryption in transit and at rest, role-based access controls, and audit logging. Learn more on our Security page.

Data retention

We retain personal data for as long as needed to provide the Services and meet legal obligations. You can request export or deletion of your data, subject to applicable limits.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. If you are in the EEA, you may also withdraw consent at any time and lodge a complaint with your local data protection supervisory authority. To exercise these rights, contact us using the details below — we respond within one month, as required by the GDPR.

International transfers

We are headquartered in Singapore. Where personal data from the European Economic Area is transferred outside the EEA, we rely on the European Commission's Standard Contractual Clauses, together with supplementary measures such as encryption in transit and at rest.

Changes

We may update this policy. Material changes will be communicated, and the "last updated" date above will reflect the latest version.

Contact

Questions or requests? Email hello@innomessage.com.