One platform for every message
From the moment a message arrives to the moment it's resolved, Inno Message gives your team the inbox, automation, AI, and data to handle it well.
Inbox & channels
Unified inbox
One queue for WhatsApp, SMS, email, web chat, and social DMs.
Channel management
Connect, verify, and manage every channel from one place.
Team collaboration
Assignments, internal notes, @mentions, and shared views.
Smart routing
Send each conversation to the right person or team automatically.
Automation & AI
Workflows
Trigger multi-step actions from events, keywords, or schedules.
Auto-replies
Answer common questions instantly, any time of day.
AI assistant
Draft replies, summarize threads, and adjust tone in a click.
AI agents
Resolve routine requests autonomously, grounded in your knowledge base.
Insight & scale
Analytics
Response time, resolution rate, CSAT, and channel mix in real time.
Developer API
REST API and webhooks to build and automate across your stack.
Security & roles
Role-based access, audit logs, and SSO on Enterprise.
Mobile apps
Stay responsive on iOS and Android wherever you are.
Less tool sprawl. Faster answers. Happier customers.
Consolidating channels into one inbox removes the busywork of switching apps, copying context, and chasing handoffs — so your team spends time on customers, not coordination.
- Set up in minutes, no engineering required
- Automate the routine, escalate the rest
- Measure what matters and keep improving
- Grow from a small team to the enterprise on one platform