Omnichannel inbox features for every message
From the moment a message arrives to the moment it's resolved, Inno Message gives your team the inbox, automation, AI, and data to handle it well.
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Inbox & channels
Unified inbox
One queue for WhatsApp, SMS, email, web chat, and social DMs.
Channel management
Connect, verify, and manage every channel from one place.
Team collaboration
Assignments, internal notes, @mentions, and shared views.
Smart routing
Send each conversation to the right person or team automatically.
Automation & AI
Insight & scale
Analytics
Response time, resolution rate, CSAT, and channel mix in real time.
Developer API
REST API and webhooks to build and automate across your stack.
Security & roles
Role-based access, audit logs, and SSO on Business and Enterprise.
Mobile apps
Stay responsive on iOS and Android wherever you are.
Feature guides
Each guide covers what the feature does, who it is for, how it works, plan availability, and common questions.
Unified inbox
Every channel in one queue, with assignment, internal notes and full customer history.
Learn moreAutomation & routing
Rules, triggers, auto-replies and SLAs that move routine work without a human.
Learn moreAI assistant
Draft replies, summarize threads and adjust tone, with a human approving every send.
Learn moreAI agents
Autonomous resolution of routine questions, grounded in your knowledge base.
Learn moreAnalytics & reporting
Response time, resolution rate, CSAT and channel mix, in real time.
Learn moreMobile apps
The full shared inbox on iOS and Android, with push notifications.
Learn moreLess tool sprawl. Faster answers. Happier customers.
Consolidating channels into one inbox removes the busywork of switching apps, copying context, and chasing handoffs — so your team spends time on customers, not coordination.
- Set up in minutes, no engineering required
- Automate the routine, escalate the rest
- Measure what matters and keep improving
- Grow from a small team to the enterprise on one platform