Changelog
What's new
A running log of what we've shipped — features, improvements, and fixes.
New
AI agent guardrails
You can now set topic boundaries and confidence thresholds for AI agents, with automatic handoff to a human when an agent is unsure.
Improved
Faster inbox search
Search across conversations is now noticeably faster, with better matching on names and phone numbers.
New
Instagram DMs
Connect Instagram and handle DMs alongside your other channels in the unified inbox.
Improved
Webhook retries
Failed webhook deliveries now retry with exponential backoff, and you can inspect delivery history.
Fixed
Routing edge cases
Resolved a handful of edge cases where conversations could skip a routing rule during high volume.
New
Annual billing
Switch any paid plan to annual billing and save roughly 20%.