Travel & hospitality

Messaging for travel and hospitality: bookings, changes and on-trip help

Bookings, changes and concierge-style help before, during and after the trip.

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How travel & hospitality teams use Inno Message

Travel agencies, tour operators and hotels use Inno Message to manage traveller conversations before, during and after a trip: booking enquiries, itinerary changes, documents and on-trip support. Travellers message on WhatsApp across time zones, so automation and AI agents cover off-hours while urgent issues reach an on-call agent on mobile.

Who it's for: Travel agencies, B2B travel distributors, tour and Umrah operators, hotels and serviced apartments.

Illustrative view of travel & hospitality in Inno Message.

Time zones and urgent changes

Travellers need answers when a flight changes at 3 am their time. Email queues and office-hours phone lines leave them stranded, and agents juggle personal WhatsApp numbers with no shared history.

Around-the-clock coverage

AI agents answer routine questions any time; urgent issues reach on-call staff.

On call from a phone

The mobile apps let duty agents handle urgent traveller messages anywhere.

Whole-trip history

Every message from enquiry to return trip sits on one timeline per traveller.

Booking-system events

Send confirmations and schedule changes from your booking platform through the API.

A typical customer journey

  1. Enquiry

    A traveller asks about a package on Instagram; the sales team replies and shares options.

  2. Booking

    Confirmation and documents are sent on WhatsApp from your booking system via the API.

  3. On the trip

    A schedule change triggers a priority conversation for the on-call agent.

Recommended setup

Typical channels
WhatsApp, email, website chat, Instagram, Messenger.
Key features
Unified inbox, AI agents, priority routing, mobile apps, REST API.
Built by
Innovate Solution, a travel-technology company since 2013.

Questions about travel & hospitality

Can we connect our booking system?
Yes. Booking and schedule-change events can be sent into Inno Message through the REST API and webhooks.
How do we cover nights and weekends?
AI agents (Business and Enterprise) and auto-replies handle routine questions, and priority routing plus the mobile apps get urgent issues to on-call staff.

More answers in the Inno Message FAQ.

Related

All solutions

AI agents

Autonomous resolution of routine questions, grounded in your knowledge base.

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Mobile apps

The full shared inbox on iOS and Android, with push notifications.

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WhatsApp Business

Shared inbox, templates, automation and AI on the WhatsApp Business Platform.

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About Us

Who builds Inno Message and why.

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See travel & hospitality with your own channels

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