Whatever you sell and whoever you serve, Inno Message adapts to your model — multi-channel customer messaging with the financial controls and isolation your business needs.
Booking confirmations, itineraries and alerts
The challenge. Travellers expect instant, multi-channel updates — but agencies juggle WhatsApp, email and SMS across disconnected tools.
With Inno Message. Send confirmations and itineraries over WhatsApp and email from one inbox, with templates for repeatable journeys and a complete delivery audit.
Messaging for multiple clients, one platform
The challenge. Managing messaging for many clients means many logins, many bills and a real risk of cross-contaminating data.
With Inno Message. Create a partner per client, assign isolated gateways, set credit limits and bill cleanly — true white-label capability with zero leakage.
Embed messaging via REST API
The challenge. Building and maintaining direct integrations to WhatsApp, SendGrid and Twilio is slow and exposes credentials to your app.
With Inno Message. Send through Inno Message's bearer-token REST API with full partner isolation — your developers never touch gateway secrets.
Internal & customer notifications at scale
The challenge. Enterprises need scale and governance — role separation, audit trails and compliance — not another ungoverned messaging tool.
With Inno Message. RBAC with 18 permissions, full audit trails and defence-in-depth security give large teams the control and accountability they require.
Resell messaging capacity profitably
The challenge. Reselling messaging means tracking who used what and ensuring nobody overspends beyond their limit.
With Inno Message. Prepaid balances with credit limits, automated deductions and complete payment history make resale predictable and profitable.
Order updates, delivery & support
The challenge. Shoppers want proactive order and delivery updates, plus fast support — across whichever channel they prefer.
With Inno Message. Send order and delivery notifications, manage WhatsApp templates and handle support from a unified inbox with contact notes and status.
Reply across channels from one inbox with read receipts and contact notes.
Top-ups, credit limits, refunds and a complete, reconcilable payment ledger.
A clean REST API with bearer auth, webhooks and partner isolation.
Gateway health, delivery rates and RBAC to keep everything governed.