Messaging for admissions, student support and announcements
Admissions, student support and announcements on the channels families use.
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How education teams use Inno Message
Schools, universities and training providers use Inno Message to answer admissions enquiries, support current students and send announcements on the channels students and families actually read. Seasonal peaks are handled with automation and AI, and enquiries are routed to the right department or campus.
Who it's for: Schools, colleges, universities, language schools and online course providers.
Seasonal peaks and many departments
Admissions season brings a flood of similar questions, and current students need answers from admissions, finance, IT and faculty offices. Shared mailboxes and personal phones make it hard to see what has been answered.
One front door
Enquiries from every channel arrive in one inbox, then route to the right department.
Peak-season help
AI and auto-replies answer deadlines, fees and requirements around the clock.
Departments working together
Hand conversations between admissions, finance and student services with notes.
Announcements
Reach opted-in students and parents by WhatsApp, SMS or email.
Recommended setup
- Typical channels
- WhatsApp, SMS, email, website chat, Instagram.
- Key features
- Unified inbox, routing by department or campus, AI assistant, analytics.
- Suggested plan
- Growth for multi-department teams with AI assistance.
Questions about education
Can different departments share one Inno Message workspace?
Can we send announcements?
More answers in the Inno Message FAQ.
Unified inbox
Every channel in one queue, with assignment, internal notes and full customer history.
Learn moreAI assistant
Draft replies, summarize threads and adjust tone, with a human approving every send.
Learn moreWhatsApp Business
Shared inbox, templates, automation and AI on the WhatsApp Business Platform.
Learn more