In short

To get started with Inno Message, create your workspace, invite teammates, connect one channel (website chat or email is quickest), add a simple routing rule, and send a test message to yourself. Most teams finish this in about fifteen minutes, without a developer.

Before you begin

You need an active Inno Message plan and admin access to at least one channel you want to connect, such as a support mailbox, a website you can edit, or a WhatsApp Business Platform number.

Set up in five steps

  1. Create your workspace and set its name, time zone and business hours in Settings → Workspace.
  2. Invite teammates from Settings → Team, and put them into teams such as Support or Sales.
  3. Connect a first channel from Settings → Channels. Website chat and email take a few minutes; WhatsApp needs Meta business verification.
  4. Add a routing rule in Automation so new conversations reach the right team.
  5. Send yourself a test message on the connected channel and reply to it from the inbox.

What to do next

  • Add the rest of your channels so every customer conversation lands in one place.
  • Create saved views for each team.
  • On Growth and above, connect your knowledge base to enable the AI assistant.

Was something unclear or out of date? Tell support and we will fix the guide.