Frequently asked
Inno Message FAQ: questions, answered
Quick answers about getting started, pricing, AI, and security. Need more? Reach out any time.
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Getting started
How do I get started with Inno Message?
Choose a plan on the pricing page or request a demo via the contact form. Once your workspace is set up you can invite your team and connect your first channel — no engineering required. Most teams are live within minutes.
Which channels can I connect?
WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, Apple Messages for Business, SMS/MMS, email, and website live chat. You can add more channels as you grow.
Do I need a developer to set it up?
No. Connecting channels, inviting teammates, and building basic automations are all done in the app. A developer is only needed if you want to build on the API.
Plans & billing
Is there a free plan or trial?
No. Inno Message is offered on paid plans only, starting at $39/month. Every paid plan includes a 14-day money-back guarantee, and our team can give you a live demo before you commit.
How does billing work?
Choose monthly or annual billing; annual saves about 20%. Paid plans include a 14-day money-back guarantee, and you can change plans at any time.
What is a conversation?
A conversation is one thread with a single customer in a billing period, regardless of message count. Add capacity with usage-based add-ons if you exceed your plan.
AI & automation
What can the AI assistant do?
It drafts replies, summarizes long threads, and adjusts tone — keeping a human in control. On higher plans, AI agents can resolve common questions on their own.
How do AI agents avoid wrong answers?
Agents answer from your own knowledge base using retrieval (RAG), and you can set guardrails and hand off to a human at any point.
Can I automate without AI?
Yes. Rules, triggers, auto-replies, and routing work independently of AI and are available on paid plans.
Security & data
How is my data protected?
Data is encrypted in transit and at rest, access is role-based and least-privilege, and sensitive actions are logged. Business and Enterprise add SSO; Enterprise adds dedicated deployment options.
Where is my data stored, and can I export it?
Data is stored on hardened cloud infrastructure with retention controls, and you can export your conversation data at any time.
Is Inno Message GDPR compliant?
Yes. Inno Message complies with the EU General Data Protection Regulation. We act as a processor for your conversation data, sign a Data Processing Agreement, support access, erasure, and portability requests, and cover transfers outside the EEA with Standard Contractual Clauses.
Do you support SSO?
Yes. SSO (SAML, OIDC, and Azure AD) is included on the Business and Enterprise plans.