Message to resolution

From first message to resolved, in four steps

Inno Message fits the way conversations actually flow — arrive, route, resolve, improve — without the tool-switching in between.

1

Connect your channels

Link WhatsApp, SMS, email, web chat, and social accounts in a few clicks. The gateway handles delivery and provider details for you.

  • No engineering required to start
  • Verify numbers and domains in-app
  • Add channels any time as you grow
2

Unify & route

Every message lands in one inbox. Rules route each conversation to the right person or team by topic, language, priority, or hours.

  • One queue across all channels
  • Automatic, rules-based routing
  • Shared and personal views
3

Automate & assist

Automations handle the routine. The AI assistant drafts replies and summaries, and AI agents resolve common questions on their own.

  • Auto-replies and workflows
  • AI-drafted responses
  • Knowledge-grounded AI agents
4

Measure & improve

Analytics show response time, resolution rate, CSAT, and channel mix — so you can spot bottlenecks and keep getting faster.

  • Real-time dashboards
  • Team and channel breakdowns
  • Export and share reports
~10 min
Typical time to first channel
5+
Channels, one inbox
40%
Routine work automated
24/7
AI coverage, any hour

Ready to see it for yourself?

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