How Inno Message works: first message to resolved, in four steps
Inno Message fits the way conversations actually flow — arrive, route, resolve, improve — without the tool-switching in between.
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The four steps
Connect your channels
Link WhatsApp, SMS, email, web chat, and social accounts in a few clicks. The gateway handles delivery and provider details for you.
- No engineering required to start
- Verify numbers and domains in-app
- Add channels any time as you grow
Unify & route
Every message lands in one inbox. Rules route each conversation to the right person or team by topic, language, priority, or hours.
- One queue across all channels
- Automatic, rules-based routing
- Shared and personal views
Automate & assist
Automations handle the routine. The AI assistant drafts replies and summaries, and AI agents resolve common questions on their own.
- Auto-replies and workflows
- AI-drafted responses
- Knowledge-grounded AI agents
Measure & improve
Analytics show response time, resolution rate, CSAT, and channel mix — so you can spot bottlenecks and keep getting faster.
- Real-time dashboards
- Team and channel breakdowns
- Export and share reports
From customer message to revenue, in one workflow
Follow one real-world conversation through Inno Message. Every hand-off below happens inside the same platform, with no copying between tools.
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Channels
A customer asks about a dining set on WhatsApp. It could just as easily be Instagram, Messenger, web chat, email or SMS.
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Unified inbox
The message appears instantly in one shared queue next to every other channel. No app-switching, nothing missed.
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CRM
Inno Message matches the phone number to an existing CRM profile, so the team knows exactly who they are talking to.
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Customer profile
Past orders, earlier chats and emails sit beside the conversation, across every channel the customer has used.
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AI + sales + support
AI reads the intent and opens a sales opportunity, plus a support ticket for the customer's delivery deadline.
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Routing
Routing rules hand it to the least-busy salesperson who covers furniture and speaks the customer's language.
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Tasks & projects
Confirm stock, send the quote and book delivery appear on the task board with owners and due dates.
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Automation
If the customer goes quiet, a reminder goes out on WhatsApp after 24 hours. Nobody has to remember to send it.
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Sales pipeline
The customer confirms and pays. The deal moves to won and the ticket closes with delivery booked.
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Analytics
Revenue, response time and team performance update in analytics, traced back to the channel that started it.
Illustrative example. Names and figures are fictional.