Unified messaging
WhatsApp, Email, SMS, Messenger & Instagram in one threaded inbox — real-time updates, read receipts, day separators and sound alerts. Zero context-switching.
Inno Message v2.1 — Production Release
One platform. Every channel. Complete control.
Inno Message unifies WhatsApp, Email, SMS, Messenger and Instagram into a single command centre — with partner billing, role-based access and a real-time inbox your team will actually use.
WhatsApp
Email
SMS
Messenger
Instagram
apps.innomessage.com / inbox
NNoor — Booking #4821Perfect, see you then! ✈️2
LLiam CarterIs the suite still available?
MMaya R.You: Your receipt is attached.
AAhmed K.Thanks for the quick reply 🙏
SSofia M.Loved the itinerary!
Today
Hi! Can I move my booking to Friday?
Of course — I've updated booking #4821 to Fri, 10:30. Confirmation on the way ✅
Perfect, see you then! ✈️
Sent via WhatsApp gateway · delivered · read
Trusted by communication-first teams
NorthBay Travel
Helio Agency
Stacklane
Meridian OTA
Cartwave
Orbit MSP
Why Inno MessageStop juggling five dashboards.
Stop juggling five dashboards.
Start running one platform.
Managing separate dashboards, billing accounts and API credentials for every channel inflates cost and risk. Inno Message aggregates everything into one console — from first message to final receipt.
Partner billing
Prepaid balances and credit limits. Every send is deducted, every top-up tracked, every refund recorded. Financial clarity and overspend protection, at last.
Enterprise security
RBAC, CSRF protection, HTTPS enforcement, bcrypt passwords and full audit trails. Built against the OWASP Top 10 — secure by design, not as an afterthought.
5
Channels, one login
18
Granular permissions
~30 min
To deploy on shared hosting
99.9%
Uptime target & SLA
The platform
Everything you need to run messaging at scale
Multi-channel inbox
One inbox for WhatsApp, Messenger and Instagram DMs with WhatsApp-style bubbles, read receipts and a mobile app that actually works on a phone.
Gateway management
Connect unlimited Email, SMS and WhatsApp gateways. Assign specific gateways to specific partners. Set priority and failover. Monitor delivery, cost and health.
Partner management
Create partner accounts in minutes. Generate API keys automatically. Assign gateways, set credit limits, track balances and suspend instantly when needed.
REST API for partners
Partners send messages via a clean bearer-token REST API. No gateway credentials exposed, no login required — and it works in any language.
Webhook debug console
A built-in console shows every raw payload from Meta, Twilio and SendGrid — with guided fixes for the most common integration errors.
Role-based access
18 granular permissions, 5 role presets and one custom mode. Every staff member sees only what they need to. Suspended users are locked out instantly.
Mobile inbox
Handle WhatsApp conversations from a phone with slide navigation, speech bubbles, notification sounds and emoji support. Auto-redirects on login.
Timezone intelligence
System-level and per-user timezones keep every timestamp meaningful, no matter where your team works.
Reporting & analytics
Dashboard KPIs, payment history, delivery rates, gateway performance and a unified contact directory — all in real time.
Built for your business
One platform, many use cases
From travel agencies to resellers, teams use Inno Message to communicate at scale with the financial controls their business demands.
Travel agencies & OTAs
Booking confirmations, itineraries and alerts via WhatsApp and email — automated and multi-channel.
Digital agencies
Manage messaging for multiple clients under one roof with per-partner gateways and billing.
SaaS providers
Embed messaging via a clean REST API with full partner isolation and programmatic control.
Enterprises
Internal and customer notifications at scale, with RBAC, audit trails and compliance controls.
Resellers & MSPs
Resell messaging capacity with prepaid balances, credit limits and complete payment history.
E-commerce
Order updates, delivery notifications and support — with a unified inbox and template management.
How it works
Live in minutes, not weeks
Set up your platform
Deploy on standard PHP 8+ / MySQL hosting in about 30 minutes — no Kubernetes, no migration scripts.
Connect your gateways
Add SendGrid, Twilio and WhatsApp Cloud API accounts as named gateways with per-gateway monitoring.
Create & isolate partners
Generate API keys automatically, assign gateways and set credit limits — full partner isolation by default.
Go live
Partners send via the REST API or your team replies from the unified inbox. Every send is billed and audited.
# Partners send with a bearer token — no gateway secrets curl -X POST https://apps.innomessage.com/api/send-whatsapp \ -H "Authorization: Bearer ak_live_••••" \ -H "Content-Type: application/json" \ -d '{ "to": "+15551234567", "type": "text", "text": "Your booking #4821 is confirmed." }' # 200 OK · balance deducted · message queued { "id": "wamid.HBg…", "status": "queued" }
Security & complianceSecurity is not a feature.
Security is not a feature.
It's a foundation.
Every layer of the stack — from session management to database queries to API authentication — implements active defences against the OWASP Top 10.
Bcrypt passwords
Adaptive cost, automatically salted, impossible to reverse.
CSRF tokens
Every mutating action requires a valid token. Constant-time checks.
SQLi prevention
PDO prepared statements everywhere. No raw interpolation.
XSS sanitisation
htmlspecialchars on every output; JSON safely escaped.
Session hardening
Secure, HttpOnly, SameSite cookies; IDs rotated on login.
Credential isolation
Partners never see gateway credentials — bearer tokens only.
HMAC verification
Meta signatures verified before any payload is processed.
Audit trails
Payments, messages, settings and logins tracked with timestamps.
What sets us apart
The advantages competitors can't match
Single-platform multi-channel
WhatsApp + Email + SMS + Messenger + Instagram from one login — not four dashboards and four contracts.
True partner isolation
Each partner sees only their gateways, balance and messages. Zero cross-contamination — real white-label capability.
Prepaid billing with credit control
Unlike subscription tools, the prepaid model with credit limits prevents overspend and unexpected bills.
Shared-host deployable
Runs on standard cPanel/Apache hosting — no Kubernetes, dramatically lower infrastructure cost.
Zero-downtime schema evolution
Idempotent migrations apply on load. Ship features by uploading files — no maintenance windows.
Built-in webhook debugging
Inspect every Meta/Twilio/SendGrid payload in-app — no Postman or ngrok required.
In their words
Teams that consolidated on Inno Message
We replaced four separate tools and two billing spreadsheets with one platform. Onboarding a new client now takes minutes.
The partner API means our developers ship messaging features without ever touching gateway credentials. Clean and safe.
Prepaid balances with credit limits ended the surprise invoices. We finally have real financial control over messaging.
Pricing
Simple plans. No surprises.
Prepaid messaging with credit limits, plus a platform plan that fits your team. Start free, scale when you are ready.
FAQ
Questions, answered
What channels does Inno Message support?
WhatsApp Business Cloud API, Email (via SendGrid), SMS (via Twilio), Facebook Messenger and Instagram Direct — all managed from one platform with a unified inbox and unified billing.
Do partners need to share their WhatsApp credentials?
No. Operators configure the gateways centrally. Partners send messages through a REST API using a bearer token and never see gateway credentials, keeping infrastructure fully isolated.
How does billing work?
Partners have a prepaid balance that is deducted per message. Administrators top up balances and can set credit limits as a safety buffer. A full payment history is available for reconciliation.
What hosting is required?
Inno Message runs on standard PHP 8+ hosting with MySQL — including shared cPanel hosting. It also deploys on VPS or dedicated servers. No Kubernetes required.
How do we get started?
Contact our team for a demo and onboarding. Deployment takes about 30 minutes, and we provide full documentation, a deployment guide and implementation support.