Messaging, CRM & support, unified

Every customer conversation, from first message to closed deal

Inno Message brings WhatsApp, Messenger, Instagram, Telegram, Apple Messages, SMS, email and web chat into one AI-assisted inbox, connected to your CRM, support tickets, sales pipeline and team tasks. Information moves on its own, so your team stops juggling tools and starts closing.

Request a demo See the workflow
14-day money-back guarantee SOC 2-aligned controls EU GDPR compliant
Diagram: WhatsApp, Messenger, Instagram, Telegram, Apple Messages and web chat all flow into the Inno Message unified inbox, which feeds CRM, support tickets, the sales pipeline, tasks, team collaboration and analytics, producing conversion and revenue.

Every channel your customers already use

WhatsApp
Messenger
Instagram
Telegram
Apple Messages
Web chat
Email
SMS
Why one platform

Your customer sees one company. Your team juggles seven tools.

Messages, customer records, tickets, deals and tasks usually live in separate apps. Inno Message brings them together, so information moves on its own instead of being re-typed.

  • Customer details are copied between apps by hand, and get out of date.
  • Nobody owns the follow-up, so warm leads go quiet.
  • Managers find out what happened at the end of the month.
  • Every channel, record and ticket share one customer profile.
  • Rules assign an owner and automations schedule the next step.
  • Results are visible the moment they happen.
The platform

One platform for communication, support, sales and operations

Each module works on the same customer record, so a message, a ticket, a deal and a task are always connected.

Unified inbox

WhatsApp, Messenger, Instagram, Telegram, Apple Messages, SMS, email and web chat in one shared queue with assignment, notes and full history.

Learn more about Unified inbox

CRM & customer profiles

Every contact is recognised automatically, with orders, conversations and notes from every channel on one profile.

Support & tickets

Turn any conversation into a ticket with priority, SLA and owner, and close it from the same thread.

Sales & lead management

Capture leads from chat, track deals through your pipeline and see which channel brought in the revenue.

Projects & tasks

Create tasks from a conversation, assign owners and due dates, and move work across boards with your team.

Team collaboration

Internal notes, @mentions and shared views keep sales, support and operations working from the same facts.

Automation & workflows

Routing rules, auto-replies, follow-up reminders and triggers handle routine work before a human steps in.

Learn more about Automation & workflows

AI assistant & agents

Draft replies, summarise threads and let AI agents resolve common questions from your knowledge base.

Learn more about AI assistant & agents

Analytics & BI

Conversations, response time, pipeline, revenue and team performance on live dashboards and exportable reports.

Learn more about Analytics & BI
How it works

From customer message to revenue, in one workflow

Follow one real-world conversation through Inno Message. Every hand-off below happens inside the same platform, with no copying between tools.

  1. Channels

    A customer asks about a dining set on WhatsApp. It could just as easily be Instagram, Messenger, web chat, email or SMS.

  2. Unified inbox

    The message appears instantly in one shared queue next to every other channel. No app-switching, nothing missed.

  3. CRM

    Inno Message matches the phone number to an existing CRM profile, so the team knows exactly who they are talking to.

  4. Customer profile

    Past orders, earlier chats and emails sit beside the conversation, across every channel the customer has used.

  5. AI + sales + support

    AI reads the intent and opens a sales opportunity, plus a support ticket for the customer's delivery deadline.

  6. Routing

    Routing rules hand it to the least-busy salesperson who covers furniture and speaks the customer's language.

  7. Tasks & projects

    Confirm stock, send the quote and book delivery appear on the task board with owners and due dates.

  8. Automation

    If the customer goes quiet, a reminder goes out on WhatsApp after 24 hours. Nobody has to remember to send it.

  9. Sales pipeline

    The customer confirms and pays. The deal moves to won and the ticket closes with delivery booked.

  10. Analytics

    Revenue, response time and team performance update in analytics, traced back to the channel that started it.

Illustrative example. Names and figures are fictional.

Unified inbox

Stop switching tabs. Start closing conversations.

Every message — WhatsApp, SMS, email, web chat, social — arrives in one queue. Assign to a teammate, leave an internal note, and see the full history without leaving the thread.

  • Shared and personal views with smart filters
  • Internal notes and @mentions for collaboration
  • Customer context and history beside every message
Hi! Is my order shipped yet?
It's on the way — arriving Thursday. Want the tracking link?
Yes please 🙏
AI that helps, then acts

From suggested replies to agents that resolve on their own.

Start with an assistant that drafts answers and summarizes threads. Graduate to AI agents that handle common requests end to end — grounded in your own knowledge base, with a human in the loop when it matters.

  • One-click reply drafting and thread summaries
  • Knowledge-grounded answers (RAG), not guesses
  • Hand off to a human at any point, with full context
Suggested reply · "Your refund was issued today and posts in 3–5 business days."
Built for developers

A clean API and webhooks for whatever you build next.

Send a message, sync a contact, or react to an event in a few lines. Connect Inno Message to your CRM, helpdesk, or internal tools — and automate across the stack.

  • REST API with predictable, resource-based routes
  • Signed webhooks for real-time events
  • Generous rate limits and clear error messages
Explore the API
send-message.sh
curl https://api.innomessage.com/v1/messages \
  -H "Authorization: Bearer $TOKEN" \
  -d channel=whatsapp \
  -d to=+601234567890 \
  -d body="Your order shipped!"
Revenue impact

How one platform turns conversations into revenue

Inno Message doesn't promise a number. It removes the delays and dropped hand-offs between a first message and a sale. Here is the mechanism, step by step.

  1. More channels

    Be reachable on WhatsApp, Instagram, Messenger, web chat, email and SMS from one place.

  2. More conversations

    Customers message on the channel they already prefer, so fewer enquiries are lost to friction.

  3. Faster response

    One queue, smart routing and AI-drafted replies cut the time a message waits for an answer.

  4. Better follow-up

    Automated reminders and tasks give every promising lead a clear next step and an owner.

  5. Higher conversion

    Quick replies backed by full customer history keep buyers moving toward a decision.

  6. More customers

    Won deals and resolved tickets build a customer base that comes back and refers others.

  7. More revenue

    Every sale is traced to the channel and conversation that produced it, so you know what works.

Run the numbers with your own assumptions

Move the sliders to match your business. The estimate updates as you go.

5,000
30%
10%
$250
10%
Additional revenue per month +$3,750
Sales enquiries per month
1,500
Customers today
150
Customers with the improvement
165
Revenue today
$37,500

Simple arithmetic on the figures you enter, not a forecast or guarantee. Real results depend on your team, offer and market.

Analytics & business intelligence

The whole operation, on one screen

Conversations, customers, tickets, pipeline, tasks and team performance come from the same data, so the dashboard is always current and every number connects to the work behind it.

Overview Last 30 days Live
Conversations 18,240 +12%
Active customers 4,312 +8%
Open tickets 87 −14%
Median first response 1m 48s −31s
New leads 926 +19%
Lead conversion 21.4% +2.1 pts
Tasks due today 34 12 done
Pipeline value $312,400 +$41k
Conversations by channel WhatsAppInstagramEmail
Sales pipeline$312k open
New leads926
Qualified412
Quote sent188
Won97
Team performanceResolved · CSAT
FH Farhan 1424.9
NA Nadia 1284.8
AI AI agent 6114.7
TO Tom 974.9
Channel mixShare of conversations
6channels
  • WhatsApp38%
  • Instagram22%
  • Messenger14%
  • Web chat12%
  • Email9%
  • SMS5%
Live activityNow
Sample workspace with illustrative data.

Teams move faster on Inno Message

Representative results from teams that consolidated their channels into one inbox.

68%
Faster first response
5+
Channels in one inbox
40%
Routine replies automated
99.9%
Platform uptime
Loved by support & sales teams

What teams say after switching

"We retired three separate tools the week we switched. Everything is finally in one place."

Maya Chen
Head of Support, Northwind

"The AI assistant drafts a reply that's 90% there. Our response times dropped overnight."

Daniel Okafor
CX Lead, Brightly

"The API made it trivial to wire messaging into our own dashboards. Clean and well documented."

Priya Nair
Engineering, Loopwork
Quick answers

Inno Message FAQ

The essentials in one place. More detail on the full FAQ and in the glossary.

What is Inno Message?
Inno Message is a unified customer communication platform. It brings WhatsApp, Messenger, Instagram, Telegram, Apple Messages, SMS, email and website chat into one AI-assisted inbox, and connects every conversation to built-in CRM profiles, support tickets, a sales pipeline, team tasks, workflow automation and analytics, so teams run customer work in one place instead of several tools.
Who is Inno Message for?
Inno Message is built for customer support, sales, marketing, and operations teams that handle high volumes of inbound messages across several channels — from small businesses and startups on the Starter plan to large organizations that need dedicated infrastructure, custom AI, and SLAs on Enterprise.
Which messaging channels does Inno Message support?
Inno Message connects WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, Apple Messages for Business, SMS/MMS, email, and website live chat. Every channel lands in the same inbox with shared assignment, notes, and history, and new channels can be added at any time without engineering work.
How much does Inno Message cost?
Inno Message has four flat-rate paid plans — Starter, Growth, Business and Enterprise. Every plan includes a monthly allotment of AI resolutions, has no per-seat fees, and comes with a 14-day money-back guarantee; annual billing saves about 20%. Exact prices are shown on the pricing page after a short enquiry form.
Is Inno Message secure and GDPR compliant?
Yes. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), access is role-based with audit logging, and SSO is available on Business and Enterprise. Inno Message complies with the EU GDPR, signs a Data Processing Agreement, and uses Standard Contractual Clauses for transfers outside the EEA.
Does Inno Message have an API?
Yes. Inno Message offers a REST API and signed webhooks to send messages, sync contacts, and react to conversation events in real time. API access is included on every plan, with rate limits from 100 requests per minute on Starter up to unlimited on Enterprise.

Run messaging, CRM, support and sales from one platform

Flat-rate plans with AI resolutions included and no per-seat fees. See the full workflow in a live demo.

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