One inbox for every customer conversation
Inno Message brings WhatsApp, SMS, email, web chat, and social DMs into a single AI-assisted inbox — so your team can route, automate, and resolve every message in one place.
Every channel your customers already use
Everything you need to run customer conversations at scale
From a shared inbox to autonomous AI agents and a developer API — Inno Message covers the full lifecycle of a message.
Unified inbox
One shared queue for every channel, with assignment, tags, notes, and full conversation history.
Automation & workflows
Rules, triggers, and auto-replies route messages and handle routine work before a human steps in.
AI assistant
Draft replies, summarize long threads, and adjust tone — your team answers faster with less effort.
AI agents
Autonomous agents resolve common questions using retrieval over your knowledge base.
Analytics
Track response time, resolution rate, CSAT, and channel mix to find and fix bottlenecks.
Developer API
Send messages, sync contacts, and react to events with a REST API and webhooks built for scale.
Stop switching tabs. Start closing conversations.
Every message — WhatsApp, SMS, email, web chat, social — arrives in one queue. Assign to a teammate, leave an internal note, and see the full history without leaving the thread.
- Shared and personal views with smart filters
- Internal notes and @mentions for collaboration
- Customer context and history beside every message
From suggested replies to agents that resolve on their own.
Start with an assistant that drafts answers and summarizes threads. Graduate to AI agents that handle common requests end to end — grounded in your own knowledge base, with a human in the loop when it matters.
- One-click reply drafting and thread summaries
- Knowledge-grounded answers (RAG), not guesses
- Hand off to a human at any point, with full context
A clean API and webhooks for whatever you build next.
Send a message, sync a contact, or react to an event in a few lines. Connect Inno Message to your CRM, helpdesk, or internal tools — and automate across the stack.
- REST API with predictable, resource-based routes
- Signed webhooks for real-time events
- Generous rate limits and clear error messages
curl https://api.innomessage.com/v1/messages \
-H "Authorization: Bearer $TOKEN" \
-d channel=whatsapp \
-d to=+601234567890 \
-d body="Your order shipped!"Teams move faster on Inno Message
Representative results from teams that consolidated their channels into one inbox.
What teams say after switching
"We retired three separate tools the week we switched. Everything is finally in one place."
Head of Support, Northwind
"The AI assistant drafts a reply that's 90% there. Our response times dropped overnight."
CX Lead, Brightly
"The API made it trivial to wire messaging into our own dashboards. Clean and well documented."
Engineering, Loopwork
Bring every conversation into one inbox
Apply for the 2-month trial. Upgrade to a paid plan when your team is ready.