Making every conversation simple
Inno Message is built by Innovate Solution — the travel-technology house founded in 2013 — because talking to customers across dozens of channels had become an impossible mess. We set out to fix that with one inbox for everything.
Customers message everywhere. Teams shouldn't have to chase them.
Innovate Solution's products serve thousands of travel businesses worldwide. Inside those businesses, support and sales teams were juggling WhatsApp on a personal phone, an email client, a chat widget, and half a dozen other apps — copying context by hand and dropping the ball between tools. Inno Message was built to fix that: one inbox, every channel, with AI and automation underneath.
Today, Inno Message is available to any business with high-volume customer conversations — travel agencies, e-commerce, support centres, and enterprises — and connects to CRM, ERP, and booking systems through an API-first design.
How we work
Customers first
Every decision starts with the people on the other end of the conversation.
Keep it simple
Powerful doesn't have to mean complicated. We sweat the details so teams don't.
Earn trust
We treat customer data with the care we'd want for our own.
Ship and learn
We move quickly, listen closely, and improve continuously.