Shared support email, alongside every other channel
support@ and sales@ in the shared inbox, on your own domain.
Available on every plan. Dedicated sending IP from Growth.
Last updated:
How the Email integration works
Inno Message turns team mailboxes like support@ and sales@ into a channel in the shared inbox. Emails become conversations that can be assigned, tagged, automated and answered from your own domain, and an email thread sits on the same customer timeline as their WhatsApp or chat messages.
Who it's for: Teams that currently share a mailbox password or forward emails between colleagues.
Your domain
Replies come from your own address with a custom email domain on every plan.
No more shared passwords
Everyone works the mailbox through the inbox, with roles and audit history.
Deliverability options
A dedicated sending IP is available from Growth for high-volume senders.
Set it up
Connect the mailbox
Forward your support address to Inno Message or connect it directly.
Verify your domain
Add the DNS records shown in settings so replies are sent from your domain.
Route and reply
Set rules for incoming email and answer from the shared inbox.
Details
- Custom domain
- Included on every plan; requires DNS verification.
- Dedicated sending IP
- $25/month add-on on Growth and above.
- Threading
- Replies keep the original email thread for the customer.
Questions about Email
Will customers see replies from our own email address?
Can we use a dedicated IP for sending?
More answers in the Inno Message FAQ.
Verify an email domain
DNS records so replies come from your own address.
Learn moreUnified inbox
Every channel in one queue, with assignment, internal notes and full customer history.
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Rules, triggers, auto-replies and SLAs that move routine work without a human.
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