AI assistant

An AI assistant that drafts replies, summarizes threads and keeps your tone

Draft replies, summarize threads and adjust tone, with a human approving every send.

Available on Growth, Business and Enterprise.

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What is AI assistant in Inno Message?

The Inno Message AI assistant works alongside your agents inside the inbox. It drafts replies grounded in your own knowledge base (retrieval-augmented generation), summarizes long conversations, suggests next steps, and rewrites messages in the tone you choose. A person reviews and sends every message, so quality stays in human hands.

Who it's for: Teams that want faster, more consistent replies without letting AI talk to customers unsupervised.

Illustrative view of AI assistant in Inno Message.

Faster replies, same human judgement

Most of the time an agent spends on a reply goes into finding the right answer and phrasing it. The assistant does that first draft from your approved content, so agents edit rather than write from scratch, and new hires answer like your most experienced people.

Grounded drafts

Replies are drafted from your knowledge base and past answers, not generic internet text.

Thread summaries

Long or handed-over conversations get a short summary so the next agent is up to speed in seconds.

Tone and language

Make a reply more formal, friendlier, shorter, or translated, in one click.

Human in the loop

Nothing is sent without an agent approving it. Every AI draft is visible and editable.

Technical details

Approach
Retrieval-augmented generation (RAG) over your knowledge base, with human approval before sending.
Capabilities
Reply drafting, summarization, tone adjustment, suggested next steps.
Data
Your content is used to answer your customers. See the Security and GDPR pages for how data is processed.
Usage
Growth includes 2,500 AI resolutions/month; Business 15,000; Enterprise 50,000. Overage is billed per resolution.

Questions about AI assistant

Does the AI assistant send messages on its own?
No. The assistant drafts and suggests; an agent reviews and sends. For autonomous replies, see AI agents on the Business and Enterprise plans.
Where does the assistant get its answers?
From your own knowledge base and approved content, using retrieval-augmented generation (RAG), so answers reflect your policies.
Which plans include the AI assistant?
Growth, Business and Enterprise. Starter does not include the AI assistant.

More answers in the Inno Message FAQ.

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See AI assistant with your own channels

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