Website live chat that feeds the same inbox
A chat widget for your site, answered by your team or AI.
Available on every plan.
Last updated:
How the Website live chat integration works
The Inno Message web chat widget adds live chat to your website with one snippet. Visitor messages arrive in the shared inbox next to every other channel, AI agents can answer routine questions instantly, and agents pick up anything that needs a person, with the visitor's page and history in view.
Who it's for: Websites and web apps that want to answer visitors while they are still on the page.
One snippet
Paste a script tag into your site to add the widget.
AI first response
AI agents answer routine questions immediately, on Business and Enterprise.
Same inbox
Chats sit next to WhatsApp and email, with full contact history.
Set it up
Customize the widget
Choose colours, greeting and office-hours behaviour in channel settings.
Install the snippet
Add the script tag to your site, or through your tag manager.
Start answering
Chats appear in the shared inbox and on the mobile apps.
Details
- Install
- One script tag; works on any website or single-page app.
- Behaviour
- Office-hours messages, pre-chat questions, and follow-up by email when the visitor leaves.
Questions about website live chat
How do I add live chat to my website?
Can AI answer website chats?
More answers in the Inno Message FAQ.