Telegram

Telegram conversations in your shared team inbox

Telegram chats through your business bot, answered as a team.

Available on every plan.

Last updated:

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How the Telegram integration works

Inno Message connects to a Telegram bot that represents your business, so messages customers send to it land in the shared inbox. Your team can assign, tag and reply to Telegram conversations alongside every other channel, with the same routing, automation and customer history.

Who it's for: Businesses whose customers prefer Telegram, common in many markets across Asia, Eastern Europe and the Middle East.

One queue

Telegram sits next to WhatsApp, Messenger, Instagram, email and chat.

Team access

Several agents answer the same bot without sharing one phone or login.

Automation

Auto-replies, routing rules and AI agents work the same as on other channels.

Set it up

  1. Create a bot

    Create a bot for your business with Telegram's @BotFather and copy its token.

  2. Connect

    Paste the bot token into Inno Message channel settings.

  3. Route and reply

    Add rules for Telegram and answer conversations from the inbox.

Details

Requirements
A Telegram bot and its API token, created with @BotFather.
Conversation start
Per Telegram's rules, a bot can message a person only after that person has started the bot.

Questions about telegram

Do I need a Telegram Business account?
No. You connect a Telegram bot that represents your business; customers message the bot and your team replies from the inbox.

More answers in the Inno Message FAQ.

Related

All integrations

WhatsApp Business

Shared inbox, templates, automation and AI on the WhatsApp Business Platform.

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Unified inbox

Every channel in one queue, with assignment, internal notes and full customer history.

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Automation & routing

Rules, triggers, auto-replies and SLAs that move routine work without a human.

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See telegram with your own channels

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