Instagram direct messages in a shared team inbox
Answer Instagram DMs as a team, with routing and history.
Available on every plan.
Last updated:
How the Instagram DMs integration works
Inno Message connects your Instagram professional account so direct messages arrive in the shared inbox. Product questions from social become conversations your team can assign, tag and answer, with the same automation and history as every other channel.
Who it's for: Brands that sell or support customers through Instagram.
Team access
No more logging into one Instagram account on several phones.
Routing
Send pre-sale questions to sales and order problems to support.
History
An Instagram DM sits on the same timeline as that customer's emails and chats.
Set it up
Prepare the account
Use an Instagram professional account linked to a Facebook Page.
Connect
Authorize Inno Message from channel settings.
Route and reply
Add rules for Instagram and answer DMs from the inbox.
Details
- Requirements
- Instagram professional account connected to a Facebook Page, per Meta's rules.
- Messaging window
- Meta's messaging-window rules for Instagram apply to replies.
Questions about Instagram DMs
What kind of Instagram account do I need?
More answers in the Inno Message FAQ.
Facebook Messenger
Messenger conversations from your Facebook Page, answered as a team.
Learn moreE-commerce & retail
Order updates, returns and pre-sale questions across WhatsApp, chat and email.
Learn moreUnified inbox
Every channel in one queue, with assignment, internal notes and full customer history.
Learn more