Facebook Messenger conversations in your shared inbox
Messenger conversations from your Facebook Page, answered as a team.
Available on every plan.
Last updated:
How the Facebook Messenger integration works
Inno Message connects to your Facebook Page so Messenger conversations land in the shared inbox. Your team can assign, automate and reply to Messenger alongside every other channel, and AI agents can answer routine questions on Business and Enterprise plans.
Who it's for: Businesses whose customers reach them through a Facebook Page.
One queue
Messenger sits next to WhatsApp, Instagram, email and chat.
Automation
Auto-replies and routing work the same as on other channels.
AI agents
Routine questions resolved automatically on Business and Enterprise.
Set it up
Connect your Page
Authorize Inno Message for your Facebook Page from channel settings.
Set rules
Add auto-replies and routing for Messenger.
Details
- Requirements
- Admin access to the Facebook Page.
- Messaging window
- Meta's standard messaging-window rules for Messenger apply.
Questions about Facebook Messenger
What do I need to connect Messenger?
More answers in the Inno Message FAQ.