Apple Messages for Business in your shared inbox
Conversations started in Apple Messages, answered from one inbox.
Available on every plan.
Last updated:
How the Apple Messages for Business integration works
Apple Messages for Business lets customers message your company from the Messages app on iPhone, iPad and Mac, starting from your website, Apple Maps, Safari or Search. Inno Message brings those conversations into the shared inbox so your team can assign, automate and reply alongside every other channel.
Who it's for: Businesses with many customers on Apple devices who want a verified, branded messaging channel.
Verified brand
Customers see your Apple-approved name and logo in Messages.
One queue
Apple Messages sits next to WhatsApp, Instagram, email and chat.
History
Every conversation joins the same customer timeline as other channels.
Set it up
Register with Apple
Create a Messages for Business account in Apple Business Register.
Connect to Inno Message
Link the account to your Inno Message workspace from channel settings.
Pass Apple review
Complete Apple's experience review, then go live and add entry points.
Details
- Requirements
- An approved Apple Messages for Business account, per Apple's registration and review process.
- Conversation start
- Conversations are started by the customer from an Apple entry point, such as a Messages button or Apple Maps.
Questions about apple Messages for Business
Who can message us through Apple Messages for Business?
More answers in the Inno Message FAQ.