# Pricing — Inno Message

> Plans and inclusions for Inno Message (https://innomessage.com/pricing). Exact prices are shown on https://innomessage.com/pricing after a short enquiry form (name, work email, company, country, phone), or on request from sales@innomessage.com.
> Last updated: 2026-10-17. Source of truth: https://innomessage.com/pricing

- Billing: monthly or annual (annual saves about 20%).
- Pricing model: flat monthly price per plan, no per-seat fees.
- AI: every plan includes a monthly allotment of AI resolutions; usage beyond it is billed per resolution at the plan's overage rate (lower on higher plans).
- Free plan / free trial: none. Every paid plan has a 14-day money-back guarantee.

## Starter

- Price: flat monthly or annual rate — see https://innomessage.com/pricing
- Best for: Small businesses & startups
- Included AI resolutions: 500/month, then a per-resolution overage rate
- Features: 5 team members; 1 workspace; 10 channels; 5,000 conversations / month; Shared inbox; Mobile app (iOS & Android); Automation workflows (up to 10); CRM integrations (HubSpot, Pipedrive, Salesforce); API access (100 req/min); Custom email domain; Standard support (24h SLA)

## Growth

- Price: flat monthly or annual rate — see https://innomessage.com/pricing
- Best for: Growing companies
- Included AI resolutions: 2,500/month, then a per-resolution overage rate
- Features: Everything in Starter; 20 team members; 3 workspaces; Unlimited channels; 25,000 conversations / month; AI assistant (RAG, human-in-the-loop); Unlimited workflow automation; API access (500 req/min); Advanced analytics & reporting; Custom roles & permissions; Priority support (24h SLA)

## Business

- Price: flat monthly or annual rate — see https://innomessage.com/pricing
- Best for: Medium & large teams
- Included AI resolutions: 15,000/month, then a per-resolution overage rate
- Features: Everything in Growth; Unlimited team members & workspaces; 100,000 conversations / month; AI agent (autonomous, end-to-end); Custom AI model training; SSO (SAML, OIDC, Azure AD); Audit logs; White label; API access (2,000 req/min); Dedicated onboarding; 24/7 support (4h SLA)

## Enterprise

- Price: custom quote — see https://innomessage.com/pricing
- Best for: Large organizations
- Included AI resolutions: 50,000/month, then a per-resolution overage rate
- Features: Everything in Business; Dedicated infrastructure (VPC / on-premise); Custom AI model deployment; Advanced data residency; Custom integrations; Audit logs (unlimited, real-time); Custom SLA (1h response); Dedicated account & success manager; Unlimited API rate limits; Quarterly business reviews

## Usage-based add-ons

- AI resolutions (overage): per-plan rate
- Extra conversations (per 10k/mo): per-plan rate
- Additional workspace: per-plan rate
- WhatsApp Business API: Full pass-through, with a live cost calculator in-app.
- Predictive analytics: Cohort analysis and custom metrics.
- Dedicated sending IP: For high-volume email deliverability.
- Data-retention extension: Default 1 year, up to 7 years.
- Premium support upgrade: Move up a support tier within your plan.

## Contact

- Sales: sales@innomessage.com
- Pricing: https://innomessage.com/pricing
- Demo: https://innomessage.com/contact?topic=Demo
- Vendor: Innovate Solution Global Pte. LTD., Singapore